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Pomoxis
Participant
January 30, 2018
Question

Problem saving documents, error when saving documents, please help!

  • January 30, 2018
  • 1 reply
  • 2324 views

I am having an issue with saving documents in Acrobat Pro DC.  It is particularly bad when saving a particular document multiple times, which I commonly do in my job, with a different document name each time I save it.  Usually after one or two times, I will get an error when trying to save the doc "The document could not be saved.  There was a problem reading this document (109)."  Sometimes, a document will be saved, even with the error, but when opened it will be without any content, just a blank page.  These are generally just simple pdf's with no complex content, forms, etc.

I have checked for updates and the software is up to date.  I also did a "repair installation" with no success.  I called support and that was worthless.  The support person had me print a document to pdf and create a blank page and save it, both successfully, then proclaimed it is a file issue and not an Acrobat issue.  Well, that really helped ..... Same problem still exists.

Can anyone help?

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1 reply

Adorobat
Adorobat
Participating Frequently
May 1, 2018

Hi Pomoxis,

Sorry for the delayed response.

Chances are, if you are seeing error 109 when opening a PDF file, the file is corrupt. If you downloaded the file, try downloading it again. If you created the file yourself, try creating it again from the original source. That may be all you need to do to solve this problem. You can also try saving the file as .ps file and then convert it back to pdf and check.

Also, check if an update is available for Acrobat using "Check for updates" option under "Help" menu, reboot the machine after installing update and try again. You may also download updates from here: Adobe - Acrobat : For Windows

You may also visit the following forum thread discussing the similar issue: There was a problem reading this document (109) (Acrobat Reader)

Thank You,

Shivam

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