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davidw80429696
Participant
February 19, 2022
Question

Problem when copying text with characters such as ä, ö, ü, ß, etc. from Adobe Acrobat Pro

  • February 19, 2022
  • 2 replies
  • 1203 views

So yeah, since i got my new MacBook (M1), whenver copy a text out of a pdf, opened with acrobat pro, which includes characters such as ä, ö, ü, ß, etc. and then paste the text to another program (pages, text edit, etc...) those characters are lost. For example, the german word "selbstständig" will become "selbstst ndig".

This is a real pain, and i just googled for an hour, but never found an answer to this problem, that i can understand (sadly do not know anything about coding), or which is not from 6+ years ago...

I would really appreciate, if anyone has a solution to offer!

    This topic has been closed for replies.

    2 replies

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    March 10, 2022

    Hello,

     

    Sorry for the delay in response.

     

    Please try updating the application to the latest version available. You may go to Help > Check for updates.

    Check if you still experience the issue after updating the application.

     

    For more information on the latest updates for Acrobat, please refer to the following page: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html.

     

    Let us know how it goes.

     

    Thanks,

    Meenakshi

    C
    ChristianSET
    Participant
    April 11, 2024

    The problem still persists with Ü and ü (typically used in German text).

     

    When copying text from a PDF in Acrobat Pro, these letters are replaced by regular U and u, respectively, but with a second, overlaying character to add the double dots above them. This is heavily frustrating because the error is not immediately apparent, but when using the copied text in Word, Excel, or other applications, spell-checking fails, find and replace does not work, the double dots are not exactly placed above the letters etc.

     

    Please just do not replace Ü and ü in the first place. It seems to work correctly with Ä and ä, and Ö and ö.

     

    I am working on macOS Sonoma 14.4.1 with Adobe Acrobat Pro and a paid professional license.

     

    Architecture: arm64

    Processor: Apple M2 Pro

    Build: 24.1.20643.0

    AGM: 7.1.4

    CoolType: 9.1.0

    JP2K: 4.0.2.54248

      Amal.
      Amal.
      Legend
      April 17, 2024

      Hi there

       

      Thanks for reaching out.

       

      Please update the application to the recent version 24.02.20687. Go to Help > Check for updates and reboot the computer once.

       

      Also try to copy the text with formatting, in the right-click menu and see if that works.

       

      ~Amal

      Amal.
      Amal.
      Legend
      February 21, 2022

      Hi David,

       

      Hope you are doing well and sorry to hear that.

       

      This issue is reported to our engineering team and they are working on it to find the fix. We will share the update as soon as we hear anything form them.

       

      Thanks for your time and patience

       

      Regards

      Amal

       

       

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