Skip to main content
W
walterp10934626
Participant
February 25, 2021
Answered

Problem with Updating Adobe Acrobat DC (21.001.20138) - Win 10

  • February 25, 2021
  • 2 replies
  • 1344 views

I continue to see the message asking me to close programs in use: "Program Manager" yet when I go to Task Manager, there are no processes, apps, etc. which are running... other than the Adobe updater... and when I close that it closes the window and the update does not run.  

Asus laptop
OS is Win 10 Home v 1909
OS Build 18363.1379
Intel Core i7-6500U CPU @ 2.50 GHz 2.59 Ghz
64-bit OS, x64-based processor

Thanks for any suggestions.

    This topic has been closed for replies.
    Correct answer defaultmic7k9q8jdx4

    I had the same exact issue. The fix was to manually download the update from here...

    https://ardownload2.adobe.com/pub/adobe/acrobat/win/AcrobatDC/2100120142/AcrobatDCUpd2100120142.msp

     

    Then close and install the update rather than updating through Acrobat itself.

    2 replies

    D
    defaultmic7k9q8jdx4Correct answer
    Participant
    February 25, 2021

    I had the same exact issue. The fix was to manually download the update from here...

    https://ardownload2.adobe.com/pub/adobe/acrobat/win/AcrobatDC/2100120142/AcrobatDCUpd2100120142.msp

     

    Then close and install the update rather than updating through Acrobat itself.

      W
      walterp10934626Author
      Participant
      February 26, 2021

      Thank you "defaultmic" (and Adobe)!!  This fix worked perfectly. 

       

      Gratefully,

      Walter

        P
        pierret18811376
        Inspiring
        February 25, 2021

        I have the same problem as you (unable to update from 2021.001.20138 to 2021.001.20140).

        Waiting for a new Acrobat Patch in order to be able to update Acrobat Pro.

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices