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R
rafael38358957popd
Participant
July 1, 2024
Answered

Problema activacion Acrobat X Pro

  • July 1, 2024
  • 1 reply
  • 695 views

Producto: Adobe Acrobat X Pro

Problema: Recientemente tuve que formatear el ordenador a causa de un virus y no pude desactivar correctamente el producto y ahora al instalar e intentar activarlo me dice que se ha alcanzado el límite de activación.

He intentado solucionarlo entrando en mi Adobe Account donde aparece como producto registrado pero no aparece en dispositivos activados para poder desactivarlo desde ahí, con lo que me es imposible solucionarlo de esta manera.

He llamado al numero de atención al cliente 900 81 03 39 y no han sido capaces de darme una solución, lo único que me han dicho es que publique el problema en la Comunidad de Adobe a ver si aquí hay alguien que sepa como solucionar este problema.

Es un producto caro con una licencia permantente asique seria un gran inconveniente que no tuviera solución (esperemos que no sea así).

Espero una respuesta por su parte.

Gracias de antemano

 

Rafael

This topic has been closed for replies.
Correct answer JR Boulay

This is a public forum, not Adobe support.
Users, including the Community Experts, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.
Adobe provides support through the Chat function: https://helpx.adobe.com/contact.html?rghtup=autoOpen or through Twiter: @AdobeCare - https://twitter.com/AdobeCare
If the chat window fails to open, then use a different device.
There is no email support, so beware of scammers.

1 reply

JR Boulay
Community Expert
JR BoulayCommunity ExpertCorrect answer
Community Expert
July 1, 2024

This is a public forum, not Adobe support.
Users, including the Community Experts, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.
Adobe provides support through the Chat function: https://helpx.adobe.com/contact.html?rghtup=autoOpen or through Twiter: @AdobeCare - https://twitter.com/AdobeCare
If the chat window fails to open, then use a different device.
There is no email support, so beware of scammers.

Acrobate du PDF, InDesigner et Photoshopographe
R
rafael38358957popdAuthor
Participant
July 1, 2024

Okay, thanks for your response. I don't have Twitter, so where should I ask in the link you sent? In the virtual assistant? Or in the Adobe support search?

R
rafael38358957popdAuthor
Participant
July 1, 2024

Forget what I said, I've already tried and through the virtual assistant, I can get in touch with an agent. Since they are not available right now, I will try again tomorrow. Again, thanks for the help.

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