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Stezzo
Stezzo
Participant
May 26, 2026
Answered

probleme d'impression pdf donnée insuffisante image

  • May 26, 2026
  • 3 replies
  • 34 views

Bonjour, 

je dois imprimer une liste de docs pdf.

pour certain aucun problème, mais pour d’autres j’ai un message d’erreur “données insuffisantes pour une image”. j’ai suivi les conseils en tentant de biffer le doc, en enregistrant sous un autre nom, etc.. rien n’y fait. 

auriez-vous une idée svp? 

merci 

    Correct answer Anand Sri Bhattacharya

    Hello @Stezzo,


    I hope you are doing well, and thanks for reaching out. We're sorry for the trouble you had with the app and with the printing process.


    Please ensure you have the latest version of Acrobat installed on the machine: Version: 26.001.21563. Planned update, May 18, 2026. Check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and try again.

    What is the version of the OS installed? Where does the error appear: on screen when opening/viewing the PDFs, or only in the print dialog/preview when you try to print? Are these PDFs ones you created/scanned yourself, or received from someone else? How were these PDFs created? MS Word, etc?


    Quick test:

    1. In Acrobat, go to File > Print.

    2. Click Advanced

    3. Check Print as Image

    4. Print the document

    5. Check if you still get the error message.


    Suggestions:

    Optimize or simplify the PDF:

    1. Go to All tools > Optimize a PDF.

    2. Adjust optimization settings (images, compression, etc.)

    3. Save a new version


    Check embedded fonts and content:

    Go to File > Properties > Fonts:


    Flatten transparencies (if the file has effects): Some PDFs with transparency effects can cause printing errors.

    1. Go to All tools > Print Production > Flattener Preview

    2. Apply a flattening preset


    If you have the source file, then recreate the PDFs, throw the error message, and check. Let us know how it goes.


    Regards,

    Anand Sri.

    3 replies

    Stezzo
    StezzoAuthor
    Participant
    June 29, 2026

    Hello,

    Thank you for these explanations.

    I have tried the solutions, but for :

    • print as an image, same result screen
    • I did not found “optimize a pdf”
    • fonts are embedded fonts

    I do not understand why I do not have the same problem with every pdf file. 

     

    Anand Sri Bhattacharya
    Community Manager
    Anand Sri BhattacharyaCommunity Manager
    Community Manager
    June 29, 2026

    Hello ​@Stezzo 

     

    Hope you are well, and thanks for sharing the details. Could you please share the PDF file that is causing the issue with us for testing purposes? If you can, send it to me via a private/direct message. You can do this by clicking on my community user profile name and selecting "Message." Alternatively, you can upload the file to a cloud storage service and share the link with me. Thank you!

     

    Please include the community thread with the issue title in the private message for identification and tracking purposes.

     

    Regards,

    Anand Sri.

     

     

    Stezzo
    StezzoAuthor
    Participant
    May 26, 2026

    Bonjour ​@Anand Sri Bhattacharya 

     

    merci pour votre réponse rapide.

    comme je le disais, avant d’écrire ici, j’ai fait ces tests, et j’ai toujours le meme message d’erreur. 

    je travaille depuis mon laptop, pas depusi un smartphone. donc tout est à jour bien evidemment. 

    pour vous donner une idée, il s’agit uniquement de mails outlook en version pdf.

     

    merci 

    Anand Sri Bhattacharya
    Community Manager
    Anand Sri BhattacharyaCommunity Manager
    Community Manager
    May 26, 2026

    Thank you, ​@Stezzo , for sharing the details.

     

    If you have already tried all the steps and are still encountering the same error, could you please provide the following information? 

    1. A sample PDF file that demonstrates the issue.
    2. Details about your current operating system version.
    3. A screen recording of the entire workflow.
    4. The name of the printer you are using, along with the installed driver.
    5. Logs from the affected machine.

    This information will help us investigate the issue on our end.

    To collect the logs, check this article: https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html

     

    Reproduce the issue when you are collecting the logs.

    Regards,

    Anand Sri.

    Anand Sri Bhattacharya
    Community Manager
    Anand Sri BhattacharyaCommunity ManagerCorrect answer
    Community Manager
    May 26, 2026

    Hello @Stezzo,


    I hope you are doing well, and thanks for reaching out. We're sorry for the trouble you had with the app and with the printing process.


    Please ensure you have the latest version of Acrobat installed on the machine: Version: 26.001.21563. Planned update, May 18, 2026. Check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and try again.

    What is the version of the OS installed? Where does the error appear: on screen when opening/viewing the PDFs, or only in the print dialog/preview when you try to print? Are these PDFs ones you created/scanned yourself, or received from someone else? How were these PDFs created? MS Word, etc?


    Quick test:

    1. In Acrobat, go to File > Print.

    2. Click Advanced

    3. Check Print as Image

    4. Print the document

    5. Check if you still get the error message.


    Suggestions:

    Optimize or simplify the PDF:

    1. Go to All tools > Optimize a PDF.

    2. Adjust optimization settings (images, compression, etc.)

    3. Save a new version


    Check embedded fonts and content:

    Go to File > Properties > Fonts:


    Flatten transparencies (if the file has effects): Some PDFs with transparency effects can cause printing errors.

    1. Go to All tools > Print Production > Flattener Preview

    2. Apply a flattening preset


    If you have the source file, then recreate the PDFs, throw the error message, and check. Let us know how it goes.


    Regards,

    Anand Sri.

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