problème de compression PDF

Question

Bonjour,nous voulions informer que nous avons eu des difficultés avec acrobat pour la compression d'un pdf dans lequel il y a une ligne pointillée sur une page ça causait une erreur dans le pdf compressé. Il a fallut qu'on enlève complètement la ligne pointillée de notre document. Le problème se faisait juste à la compression du PDF.

Amal. · Answer

Hi @Anouk32619830thuf

I hope you're doing well, and I'm sorry to hear that you're facing an issue.

To better assist you, could you please provide some additional information:

Is this issue specific to a particular PDF file, or does it occur with all PDFs? Trying with a different PDF file will help us determine if the problem is file-specific. If the file is located on a shared network or drive, try downloading it locally to your computer and attempt the operation again.

When you attempt to compress the PDF file, could you please share a screenshot of the error message you're encountering? If possible, a short video recording of the workflow would be incredibly helpful for us to understand the issue more comprehensively.

Could you let us know the version of Adobe Acrobat DC you are using? You can find this information by going to "Help" > "About Acrobat." Ensure that you have the most recent version installed, which should be 23.06.20320. If not, please check for updates via "Help" > "Check for updates" and make sure to reboot your computer after updating.

Once we have more information, we'll be in a better position to assist you further

Regards

Amal

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