Skip to main content
L
lisahollidayzed
Participant
November 12, 2016
Question

Problems Printing Mixed Sizes from Mac/Sierra to a Brother Printer - I NEED GENIUSES - HELP!

  • November 12, 2016
  • 2 replies
  • 945 views

I have tried everything suggested from months past, all of which failed, and thought maybe there was a new response to save me! All the different ways I tried are not coming out WYSIWYG, although preview is fine. DETAIL - What I have and the different things I have tried:

  • I have a brand new Mac running Sierra. I am printing to a Brother Dual Tray Laser and have their up to date Driver set and I am using the Brother CUPS driver per their instructions.
  • I have the most recent Acrobat and have checked the "choose paper by PDF size." 
  • I have tried it in different combinations with Fit and Actual Size.  Comes out wrong size or cut off on Legal pages.
  • I have tried both those combinations having also checked "print as image." Still cutting things off or printing weird.
  • I have tried all of the above while also going to printer settings, page handling and selecting "scale to fit paper size" per instruction sheet here in the support forum.

Needless to say I have not hit on the magic combination and I have spent hours determined to figure it out to no avail. I have clumps of hair in my hands, my strength is waning. I am not eating or drinking. It's dire.

I NEED GENIUSES!  HELP!

Your humble Loan Closing Agent,

Lisa

This topic has been closed for replies.

2 replies

besposito
besposito
Participating Frequently
August 21, 2020

Workaround can be found in this thread:

 

https://community.adobe.com/t5/acrobat-reader/unable-to-print-mixed-letter-and-legal-size-pdf-using-a-mac-with-brother-printer/m-p/11358387?page=1#M69430 

besposito
besposito
Participating Frequently
February 15, 2021

New Solution: Try using Foxit PDF from Foxit software. It resolved my issues.

Adorobat
Adorobat
Participating Frequently
December 3, 2016

Hi Lisa,

I am sorry for the delay in response.

Could you please try restoring preferences for Acrobat and see if it prints without any issue:

(i)Quit Acrobat,

(ii)Drag the following files from the Users/[Username]/Library/Preferences folder to the Desktop:

    Acrobat WebCapture Cookies

   com.adobe.Acrobat.Pro.plist

   Acrobat folder, which contains preferences for forms(MRUFormsList), collaboration (Offline Docs), and color settings (AcrobatColor Settings.csf)

(iii) Restart Acrobat.

Please confirm the version of Acrobat installed on your computer.

L
lisahollidayzedAuthor
Participant
December 6, 2016

This response is very unclear and hard to follow. The only thing I am finding that remotely resembles your response is this file (see below). Are you saying I am also to find an acrobat folder (there isn't one) and an additional file called webcapture cookies? You need to be way more specific than this. It is so vague I don't know if you are talking about three files, a folder and two files, what the name of the files are other than the plist file. (my Acrobat READER version is also in the photo below). I have spent so many hours trying to figure this out and now another hour trying to figure out your response. Am considering returning my mac and letting them know it is unusable to me because of this issue. I HAVE to be able to work. This is preventing it. It is not a small deal.

L
lisahollidayzedAuthor
Participant
December 6, 2016

And I did drag that one file to the desktop and it made the problem worse. Everything now either prints on all legal or all letter.  If I was the only one with this problem, it would be one thing, but this is EVERYWHERE! People are frustrated. We need very clear instructions on this.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices