Problems using e-signature

Hi All,

Thank you for your patience so far.

The issue has been addressed in the latest update. Try updating the application to the latest version available. In Acrobat, go to Help > Check for updates. Check if that resolves the issue.

You may also refer to the information on the latest update on the following help page: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html. 

Let us know how it goes.

Thanks,

Meenakshi

The same issue when I try to click on "Fill in form fields". Also checked the Security (Enhanced) and disabled the protection on startup.
Adobe Acrobat Pro Release: 2024.002.20933 (updated this morning)

Windows event viewer:
Faulting application name: Acrobat.exe, version: 24.2.20895.0, time stamp: 0x667d42b1
Faulting module name: ntdll.dll, version: 10.0.22621.3733, time stamp: 0x67ca8829
Exception code: 0xc0000028
Fault offset: 0x000000000010f90d
Faulting process id: 0x0x52B8
Faulting application start time: 0x0x1DAD75E740600F6
Faulting application path: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

Hi @Lisa28165149wbzn

Sorry for the trouble you are experiencing. As of now, there is no known issue on our end. 
Is this happening with more than one file at your end? Would you help us by sending a screenshot of the error you are getting? Have you tried the same workflow on Acrobat Web: https://adobe.ly/3y11OCX

Will be waiting for more information to assist you better.