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tobiase79623786
tobiase79623786
Participant
June 28, 2023
Question

Problems when working on PDF's on a shared volume via AFP / macbook air m2 with newest mac os

  • June 28, 2023
  • 1 reply
  • 1030 views

Hello everyone,
i tried to hunt this failure down on the internet, but haven't found a solution yet. One of my colleagues is trying to work on PDF files on a shared volume, but after opening some PDF's, Acrobat crashes, the whole computer even freezes sometimes. This only happens on the shared volume, which is mounted via AFP.

I know, its officially not supported - but her computer is the only one in our office who suffers from this "defect". I tried reinstalling, updating, deleting the plist files, i even switched her network dongle to see if this changes anything. She's working on a macbook air with an M2 processor, wired connection, no package losses on her side, checked that as well. I keep everything updated on her computer. OS and Acrobat are both on the newest iteration.

I would be very thankful for any kind of hint!

    This topic has been closed for replies.

    1 reply

    D
    David25322376lyza
    Participant
    June 29, 2023

    We have the exact same issue with only one specific user on a MacBook Pro with M2.

    Tried everything you tried and additional things from giving full disk access to Acrobat, completely removing Acrobat with an App Cleaner and downloading the standalone installer instead of the Creative Cloud one (because it is a newer version than the CC one), using Rosetta on the Acrobat (tried only on Acrobat and Acrobat + Acrobat Distiller), disabling the advanced security etc., all with no success.

    She often can't open the PDF, if it opens it freezes after a couple of seconds, the speech bubbles from comments disappear after clicking on them, or half to a whole page does not get rendered properly and shows up as only grey.

    Just commenting so you know you're not the only one and hopeful that someone already has a fix for this!

      tobiase79623786
      tobiase79623786Author
      Participant
      June 29, 2023

      hey david, thanks for the reply! I already assumed that i am not alone with the problem, might be connected with the M2 then? Hopefully, there will be a solution soon 🙂

      D
      David25322376lyza
      Participant
      June 30, 2023

      Hey @tobiase79623786 - just a quick question because I'm still troubleshooting this

      Can you verify or test if this behaviour changes depending on what PDF-Version the pdfs are?

      We have a customer with fairly old software that sends us material and if the pdf version is 1.5 it acts up heavily, if its 1.6 or newer it seems to not cause that many problems.

      Other teams that work with Acrobat on M2 MacBooks are not reporting any issues at all - but they are also on pdf versions that aren't archaic.

      Tyvm!

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