Skip to main content
Participating Frequently
October 24, 2019
Question

Problems with 15.006.30503

  • October 24, 2019
  • 1 reply
  • 457 views

I have Adobe Acrobat DC 2015  (not the cloud). Two days ago I downloaded  update 15.006.30503.

Since then I can't save any existing forms that I have updated information within them. I receive the error message, "The file maybe read only, or another user may have it opened. Please save the document with a different name or folder." I tried this and nothing worked. I have tried using "save as" and it comes up with the same message. No one else has my form. It is only on my computer. When saving other forms that I have updated, I receive this message: "The document could not be saved. This file cannot be found." And yet I have it opened and am trying to save the changes I have made. I have tried the repair feature in Acrobat. It doesn't help. There are no security settings on the documents. Another form that I created needed to be reduced in size. When attempting to do this, this message came up: "Please check if you have permission to write to this location and have sufficient disk space." I was saving it to my desktop and have a 1TB hard drive.  Prior to installing this update, I had no problems. Is there any way to remove the update? Any help would be appreciated.

    This topic has been closed for replies.

    1 reply

    gauravs43202023
    Adobe Employee
    Adobe Employee
    October 25, 2019

    Hello,

     

    Thanks for contacting us.

    Please install the latest build from the help menu of Acrobat/Reader, select check for updates. 

    Please let us know if you still experience any issues.

     

    Regards,

    Gaurav

    Rob125Author
    Participating Frequently
    October 25, 2019

    Hello Gaurav,

    Thank you for your reply.

    I checked for updates and it says my Acrobat is up to date. The version that I am running is: 2015 Release (classic) Acrobat Standard DC: 2015.006.30504 and I am running on Windows 10 Pro Build 1809.

    Is there another update available and if so is there access to it manually through the Acrobat website?

    If this is possible please provide the update number for my version and the link to the website so I can manually download it.

    Thank you again for your help.

    Robert