Problems with Adobe Acrobat 2017 add-in in Word

Question

Buenas tardes,
 
Estamos tiendo problemas con el complemento de Adobe en el Word a la hora de hacer la correspondencia le damos al icono Combinar en archivo PDF de Adobe, cuando le damos seleccionamos enviar por email y es aqui cuando empieza un proceso de verificacion de la base de datos y cuando llega al 4% se cierra el word entero sin lanzar ningun tipo de error. Y al volver a abrirlo te lanza el tipico mensaje de deshabilitar el complemento por culpa del error.
 
El programa que tenemos es Adobe Acrobat Pro 2017 y Office 365.
 
Espero que me podais ayudar.

Meenakshi Negi · Answer

Hi Juan31332325otvy,

Thank you for reaching out.

Would like to inform you that Adobe Acrobat 2107 is an old and unsupported version. For more information, please refer to the following help document: https://helpx.adobe.com/acrobat/kb/end-of-support-acrobat-2017-reader-2017.html.

You may repair the application installation or reinstall the application if that helps. You may reinstall the application from the following help page: https://helpx.adobe.com/acrobat/kb/end-of-support-acrobat-2017-reader-2017.html.

Check if that helps.

Thanks,

Meenakshi

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