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New Participant
July 11, 2021
Question

PROBLEMS WITH ADOBE "INTERNAL ERROR"

  • July 11, 2021
  • 4 replies
  • 12396 views

Hola, estoy desesperado,

he desinstalado y reinstalado la última versión de adobe (windows10) y no me deja abrir ningún PDF ni el programa : me sale "error interno" (llevo una semana así, antes funcionaba perfectamente)

Gracias

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4 replies

Participating Frequently
October 28, 2022

Me sucede lo mismo en Windows 11 22H2 y con la creative Suite instalada. Versión Adobe Acrobat 2022.003.20263.

¿No hay solución? me pasa desde hace unos días... y he probado a reinstalar Acrobat y desinstalar las últimas actualizaciones de Windows sin éxito. Este problema hace que el explorer de Windows se quede colgado durante varios segundos.

It happens the same to me with Windows 11 22H2 and Creative Suite. Adobe Acrobat version 2022.003.20263. Is there a solution? It happens since a few days ago. I tried to reinstall Acrobat and uninstall the las Windows updates with no sucess. This issue makes Explorer in Windows does not reponse for several seconds.

Participating Frequently
October 28, 2022

At the moment and after trying all suggested turnarounds and installing and reinstalling al Adobe Suit, including CC and cleaning all records & keys about Adobe with Regedit, the problem remain unsolved.

What I did is unselect the File Preview option in the Windows File Explorer for the Detail Panel.

Clearly I my opinios there is a conflict when Windows File Explorer call Adobe Acrobat to show a preview of the pdf file.

Hope the Adobe guys have a look at it as seems to be a minor bug.

BR!.

Participating Frequently
October 28, 2022

Not so minor bug! I uninstalled Acrobat and I installed another PDF reader because I need the Windows file preview and is not acceptable for the system to stop or crash continuously!

Meenakshi Negi
Community Manager
Community Manager
July 12, 2021

Hi Eddy,

 

Thank you for reaching out.

 

It seems that you are using the Adobe Acrobat Reader DC application to open the PDF. 

If yes, could you please share the screenshot of the error message you receive.

Also, let us know if you are opening the PDFs which are saved locally on the machine or from some network drive.

 

Thanks,

Meenakshi

Eddy5ECDAuthor
New Participant
July 13, 2021

hola

adjunto el error que vuelve siempre

kglad
Adobe Expert
July 13, 2021
Eddy5ECDAuthor
New Participant
July 12, 2021

No, lo descargué de la página de adobe

kglad
Adobe Expert
July 11, 2021

you have a subscription or perpetual license for acrobat dc and is what win 10 version?

 

<moved from download&install>

Eddy5ECDAuthor
New Participant
July 12, 2021

la verdad es que no estoy seguro. Venía con windows 10