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dawneB849
Participant
March 8, 2021
Question

Problems with duplex printing

  • March 8, 2021
  • 2 replies
  • 1444 views

I am on a PC Windows 10 HP computer.  I have a subscription to Adobe DC. I have it set for duplex printing as a default but sometimes it will NOT print duplex even though it is selected.  I never know when it is going to happen and it is making this program extremely unreliable for me.  Any help would be appreciated.

    This topic has been closed for replies.

    2 replies

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    March 9, 2021

    Hey Dawne! 

     

    Thank you for reaching out.

     

    As the duplex printing does not work only with some PDFs, it may be possible there is some preset added to the PDF.

    If you experience this issue again with any PDF, please do check the document properties. Open the PDF and go to File > Properties > Advanced.

     

    If that is not the case, then please share the PDF with us so we can replicate the behavior at our end.

    Also, let us know the Acrobat version used on the machine.

     

    Let us know if you need any help.

     

    Thanks,

    Meenakshi

     

    D
    dawneB849Author
    Participant
    March 9, 2021
    Thank you for getting back to me. I am traveling at the moment, but when I
    get back to my office, I will check the PDF as you suggest and will connect
    with you if I cannot rectify it. I appreciate your assistance.

    Dawne
    D
    dawneB849Author
    Participant
    March 17, 2021

    Hi Meenakshi,

    So I printed a PDF that did not print on both sides even though the appropriate box was checked.  I looked in the properties/advanced and saw that it was set for simplex printing.  So I changed it to duplex/flip on long side and pressed OK.  It still printed on single side only.  I am attaching that file (Infusing Multicultural and Social Justice Competencies Within Counseling Practice: A Guide for Trainers) so you can take a look at it, with my very great thanks. Hopefully, you will see what is happening.

     

    However, as an afterthought, I have attached a second file that properly printed double-sided (The influence of film and experiential pedagogy on multicultural counseling self-efficacy and multicultural counseling competence).  I checked the properties on that one just to see if it was different, but in the properties/advanced, it was set to simplex as well, but it printed duplex. So I'm really not sure what is happening and would appreciate your assistance.

     

    I am running Adobe Acrobat Pro DC (32-bit), although I think my computer is 64-bit. I have attached a screenshot of my device specs in case it will help.

     

    Thank you so much!

    Dawne

     

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    March 8, 2021

    I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Acrobat forum so that proper help can be offered.

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