Problems with jpeg2000 in pdf

Question

Hi, with release 10.1.4. of Adobe Acrobat, support of scanned and embedded jpeg2000-images by Adobe Acrobat has obviously gotten much worse !? Whereas with version 10.1.3 everything was OK, Acrobat can neither display nor print a lot of jpeg2000 images due to "insufficient data". Also export images to tiff or other formats does not work anymore. As mentioned, the same files / images were opened and displayed and exported correctly in Version 10.1.3. I have checked whether there are syntax or other errors in the named file (the answer is no). This occurs obviously with files created or treated by Acrobat itself as well as many other software creating pdfs with embedded jpeg2000. I hope this bug will be fixed as soon as possible, cause on the base of my understanding, this is a bug in Adobe Acrobat and maybe Adobe Reader too. Jpeg2000 is used in the whole world by many users and created by many software companies on the base of an ISO-certified standard. Note: the files are pdf/a 2b files! At the moment the alternative is to leave pdf and to go back to tif-images or pdfs with embedded ZIP-TIF-Files with exploding storage space needs. Does anybody know already about this issue?Thanks for your help!

dave_m_k · Accepted Answer

Adobe is aware of the problem. In other threads as on the blog, they say they are working on it. What do you expect Adobe to say until it has the problem fixed and scheduled to be in an update. Except for Security issues Adobe generally doesn't rush out fixes.

Acrobat engineering would like to inform users facing this issue that the latest Reader XI release (available for download from http://get.adobe.com/reader) fixes this problem. Users are requested to download the latest version at the earliest to avoid encountering this error going forward. As mentioned earlier, the team is working actively towards fixing the problem in earlier versions (10.x and 9.x) as well and expects to deliver a solution by Q1 2013.

For more information, please see our KB document for this issue:http://helpx.adobe.com/acrobat/kb/insufficient-data-image.html

gordon_schulz · Answer

I can definitely confirm this behaviour - I don't know if it's JPEG2000 related, but I am seeing the exact same "insufficient data for an image" error for most of our scanned letters and invoices.

PDFs are scanned and OCR'd using Abbyy Finereader 11. Everything just worked fine with 10.1.3, then 10.1.4 came along and broke it completely.

Every other viewer I tried (including Preview on the Mac, iPhone and iPad running IOS 5.1.1, Sumatra PDF and Acrobat Reader 10.1.2 on the Windows side) renders and prints the PDFs just fine, just Acrobat X Pro chokes on them. This is pretty horrible for us and I can only hope that this is a bug and not some intended change or something. I filed a bug report with Adobe, but god knows whether they'll respond or not. For now I can only downgrade some machines back to 10.1.3 and hope for the best. :/

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