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Bertolin0
Participant
March 25, 2018
Answered

Procedure Entry Point Not Found (OCRLibraryInf.dll)

  • March 25, 2018
  • 5 replies
  • 88081 views

I'm running Adobe Acrobat Pro DC (v 2018.011.20038) and upon clicking "Recognize Text" I receive the following pop-up error:

The procedure entry point ?EndPhase@CProgress@IDRS@@UAEW4IDRS_PROCESS_PHASE@2@@Z could not be located in t he dynamic link library C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\PaperCapture\OCRLibraryInf.dll.

I tried removing and re-installing Acrobat to no avail. Any ideas?

    This topic has been closed for replies.
    Correct answer Lovekesh Garg

    Can you please try Could not access the recognition service when attempting OCR on Windows

    Thanks.

    5 replies

    Sanjay5C1C
    Sanjay5C1C
    Participant
    August 2, 2023

    The procedure entry point ??OMC Params@PM@Adobe@@QEAA@AEBV?Sbasic_string@ DU?Schar_traits@D@std@@V?$allocator@D@2@@std@@0 @Z could not be located in the dynamic link library C:\Program Files\Adobe\Adobe Photoshop 2023\Photoshop.exe.

    D
    defaultw4e23b2biqys
    Participant
    August 23, 2021

    Perfect. This worked for me - thanks!

    B
    bikemusic
    Participant
    March 20, 2020

    As you'll see as you read further down in this threat, the problem is NOT a corrupt installtion of Adobe Acrobat.  Rather, it is a conflict with HP's I.R.I.S. OCR software.  In my test, I began the OCR procedure in Adobe Acrobat and encountered the error.  With the OCR process on hold and the error message still on the screen, I went to Control Panel/Programs and uninstalled IRIS OCR from HP.  As soon as it was uninstalled, the Adobe OCR procedure automatically resumed and performed its task. I'm running Adobe Acrobat XI Pro v 11.0.23

    K
    Kevin6C2C
    Participant
    August 29, 2020

    This worked for me!

    I had this same issues with Acrobat Pro DC Version 2020.012.20043 using an HP ScanJet Pro 3000 s4 on a Dell XPS 8930 running Windows 10 Home. I also have a HP LaserJet Pro 200 MFP. I had contacted Adobe support and after 3 hours of them trying different things to fix the isuue I was told they were going to escalate my case to Tier 2 and would phone me back the next day. They left me with Acrobat DC 2018 on my PC which they had installed trying to fix this issue. It's going on 4 days now and still no callback so back to Google and I found my way here.

    I uninstalled Acrobat DC 2018 and reinstalled Acrobat Pro DC, because I am paying for the lateset version, and I got the same errors.

    I uninstalled HP's IRIS software, I had two versions running.

    Acrobat Pro DC Version 2020.012.20043 now runs without any errors, well at least until the next update.  It took me longer to Google and find this solution then it did to uninstall HP's IRIS software.

    Now to see how long it takes Adobe Tier 2 support to get back to me.

    B
    Bertolin0Author
    Participant
    May 10, 2018

    I've tried all of the aforementioned links to no avail. I am however, getting a different error message now...

    Then after clicking OK I get:

    M
    mattg46689836
    Participant
    October 11, 2019
    I am getting the same error. I have exectued all trouble shooting mentioned above. Including uninstall and clean. Please Help.
    R
    rmw79
    Participant
    October 16, 2019
    I am getting the same error. The Acrobat OCR worked fine until after the latest update to Acrobat DC installed within the last day or two.
    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    April 24, 2018

    Hello Bertolin,

    Sorry for the delayed response and inconvenience caused. As per the description above, when you click on "Recognize Text" you are getting an error message "The procedure entry point?EndPhase@CProgress@IDRS@@UAEW4IDRS_PROCESS_PHASE@2@@Z could not be located in the dynamic link library C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\PaperCapture\OCRLibraryInf.dll." Is that correct?

    Please reset the Acrobat preferences once and reboot the machine, to reset the preferences, please refer to How to reset Acrobat Preference settings to default.  and see if this brings any difference.

    You can also refer and try the troubleshooting steps from the following Adobe article Acrobat error Entry Point Not Found when using with MS Office 2016

    If the issue persists, please use Acrobat cleaner tool to remove Acrobat Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Reboot the machine and install Acrobat back from Download Pro or Standard versions of Acrobat DC, 2017, XI, or X

    Let us know how it goes and share your findings.

    Regards,

    Anand Sri.

    B
    Bertolin0Author
    Participant
    April 25, 2018

    Anand,

    Removing the preferences did not resolve the issue. However, cleaning the old installation and re-installing from Creative Cloud helped me get one step further. Now instead of getting a memory error, I receive a pop-up that states: “Acrobat could not access the recognition service because: Unable to locate the Paper Capture recognition service. Your installation may be corrupt.”

    Any ideas?

    -Keith

    Lovekesh Garg
    Adobe Employee
    Lovekesh GargCorrect answer
    Adobe Employee
    May 1, 2018

    Can you please try Could not access the recognition service when attempting OCR on Windows

    Thanks.

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