Product registration on new pc fails - need to deactivate another computer

Question

Ok, so I've had to upgrade my desktop and reinstalled all of my software. Now I find that I cannot use the serial numbers as they appear to be in use by the maximum allowed computers and I need to deactivate another computer within 30 days to use the product or provide a different serial number. I have this issue with Acrobat XI Pro and CS6 Master Collection. I don't want to fork out a whole lot of money to purchase a new serial number for software that I already own.

After spending some time with an Adobe Agent chatting online to resolve this issue, with no success, I was directed to this community by same agent... not sure what's going on with the support team.

Can anyone please point me in the right direction... many thanks in advance.

Rocco.

try67 · Accepted Answer

See: https://community.adobe.com/t5/acrobat-discussions/how-to-deactivate-acrobat-xi-pro-if-i-don-t-have-access-to-the-old-computer/m-p/12533789#M338570

Amal. · Answer

Hi there

Hope you are doing well and sorry to hear that.

Please go through the help page https://helpx.adobe.com/x-productkb/policy-pricing/error-activation-limit-reached-sign.html and see if that helps.

Note: Adobe Acrobat XI is an EOL application. For more info please checke the help page https://helpx.adobe.com/acrobat/kb/end-of-support-acrobat-xi-reader-xi.html

Regards

Amal

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