Question

Purchased adobe not connected to my email / account

Forum|Forum|5 months ago
December 17, 2025
1 reply
135 views

Hi I purchased adobe in August in order to be able to alter some pdf files etc. however it still isn't connected to my account so keeps asking for me to purchase again amd I've been unable to use it on both my phone and my laptop.
Please advice

Install update and subscribe to Acrobat

Amal.

Legend

Hi there

Hope you are doing well and sorry for the trouble.

I have checked your Adobe account linked with the Adobe ID you are using on this community, and I am unable to track any active plan/subscription. If you have used a different email to purchase the Adobe Acrobat subscription, please log out of the application and re-login with the correct email ID and check if that helps.

~Amal

K

Kas-wollatonAuthor

Ok I'll try but Apple checked for me and said it was this one. However I will try another email and see if that works. Payment taken but I never received receipt with info.

Meenakshi_Negi

Legend

Hi Kas-wollaton,

If you have an alternative email address, please share it with us via private message. We will check if there is any plan listed under that account. You may send a private message using the envelope icon at the top right corner of this community page.

Thanks,

Meenakshi

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