Question re: Adobe Acrobat

Hello @sandral18706!

I hope you are doing well, and thanks for reaching out.

Could you please provide more details about the issue? What error message are you receiving? Could you also share a screenshot of the error message? Do you open the files directly within Adobe Acrobat or by double-clicking on them? Please ensure you have the latest version of Acrobat installed on the machine: 25.001.20474 (Win), Apr 28, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again. 

Disable Auto-Save or Auto-Tagging (for scanned/image-based docs)

Sometimes, Acrobat auto-applies tagging or OCR behind the scenes.

Try this:

• Open Acrobat

• Go to: Menu→ Preferences → Documents

• Uncheck: "Automatically save document changes to temporary file every X minutes"

Then also check:

• Menu → Preferences → Accessibility

• Uncheck: “Enable assistive technology support” if you don’t use screen readers.

You can also try the suggestions from this article: https://adobe.ly/4kmwnWh

Let us know how it goes.

Thanks,

Anand Sri.

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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