"RAISE without a handler" quitting when zooming

Forum|Forum|5 months ago
December 6, 2025
1 reply
227 views

Mac Sequoia 15.7.2
Acrobat Version 2025.001.20982

With certain PDFs that contain largely image data, upon zooming in, I receive the "RAISE without a handler" error and the application quits. I don't have any Acrobat browser extensions installed. I have tried uninstalling/reinstalling Acrobat and updating and I have tried disabling Protected Mode, no change.

The problem does not seem to occur with text-based PDFs.

Is there anything else I can do to solve this problem?

J

Jon29282716onbuAuthor

Participant

Update, problem seems to be related to using hot keys, specifically using "command- +" to zoom in. Adjusting zoom with the file menu does not result in this error.

T

Tariq Dar

Legend

Hi @Jon29282716onbu,

Sorry for the troubled experience.
I have attempted to reproduce this issue at our end. I have not been able to reproduce it.
Could you please share a file with us? If you can't share it publicly, please share it via private message. To send a private message, click the envelope icon in the top-right corner.

Also, let us know:

Acrobat version installed: https://adobe.ly/3PQQ7nE
OS name and version.
Screen recording showing the problem.

Best regards,
Tariq | Adobe Community Team

J

Jon29282716onbuAuthor

Participant

I cannot share the files due to confidentiality issues. But the problem seems to be related to some sort of metadata included in certain PDF files. OS and Acrobat versions are listed in my initial post.

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