Re: Acrobat 2020 Sign-In Loop

Forum|Forum|1 year ago
December 13, 2024
1 reply
677 views

Hi @S. S ,

we suffer from the same problem on two different machines and none of the above mentioned steps work for us.

Tried to open your mentioned Links for procmon logs and Fiddler logs but see HTTP 400 error.

Do you see Acrobat 2020 successful activations from other users these days?

Please provide guidance and new Links as to continue with my enquiry here or create a different thread?

S_S

Community Manager

Hi @sunny_ray1771,

Sorry for the trouble.

Would you mind letting us know the OS details you are trying to install Acrobat 2020 on?

Please help us gather the logs from your machine: https://adobe.ly/3OStG0U. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us.

-Souvik

S

sunny_ray1771Author

Participant

Hi @S. S ,

OS is: Windows 11 Enterprise, Build 22621.4460

Log ID: 10775cb2-df34-41fd-8bea-b64e6d6419db

S_S

Community Manager

Thanks, @sunny_ray1771, for the details.

Please allow me some time to get this checked with the team and circle back to you.

-Souvik

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