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sunny_ray1771
Participant
Dec 13, 2024 10:43 AM UTC
Question

Re: Acrobat 2020 Sign-In Loop

Hi @S. S ,

 

we suffer from the same problem on two different machines and none of the above mentioned steps work for us. 

 

Tried to open your mentioned Links for procmon logs and Fiddler logs but see HTTP 400 error. 

 

Do you see Acrobat 2020 successful activations from other users these days? 

 

Please provide guidance and new Links as to continue with my enquiry here or create a different thread?

    7 replies

    Souvik Sadhu
    Souvik Sadhu
    Legend
    Dec 13, 2024 11:09 AM UTC

    Hi @sunny_ray1771,

     

    Sorry for the trouble.

     

    Would you mind letting us know the OS details you are trying to install Acrobat 2020 on?

     

    Please help us gather the logs from your machine: https://adobe.ly/3OStG0U. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us. 


    -Souvik

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    sunny_ray1771Author
    Participant
    Dec 13, 2024 12:02 PM UTC

    Hi @S. S ,

     

    OS is: Windows 11 Enterprise, Build 22621.4460

     

    Log ID: 10775cb2-df34-41fd-8bea-b64e6d6419db

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    Souvik Sadhu
    Souvik Sadhu
    Legend
    Dec 14, 2024 3:01 PM UTC

    Thanks, @sunny_ray1771, for the details.

     

    Please allow me some time to get this checked with the team and circle back to you.

     

    -Souvik

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