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1836HD
1836HD
Participant
July 31, 2018
Answered

Re: Acrobat DC error sending signature

  • July 31, 2018
  • 2 replies
  • 2485 views

I have had a subscription to creative cloud for a couple of years now and everytime I try to use send for signature it either gives me an error or crashes.  Also, it has been very very difficult to get through to a tech to assist.  Need assistance and answers as to why this occurs. 

This topic has been closed for replies.
Correct answer 1836HD

Call adobe.  They determined my issue was an email address variation issue.  24 hours after they corrected it, all has been well.  Finally!

Adam Wallow

The Luxury Dealer

[phone no. removed by moderator]

PLEASE NOTE: The materials in this email are CONFIDENTIAL AND PRIVATE, and may contain protected financial information. If you are not the intended recipient, be advised that any unauthorized use, disclosure, copying, distribution, or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this email in error, please immediately notify the sender via telephone or return mail.

2 replies

K
k360s77375256
Participant
August 21, 2018

Contacted support....solution was to use the web https://cloud.acrobat.com/ for sending signatures...and to uninstall/reinstall desktop version. \

1836HD
1836HDAuthorCorrect answer
Participant
August 21, 2018

Call adobe.  They determined my issue was an email address variation issue.  24 hours after they corrected it, all has been well.  Finally!

Adam Wallow

The Luxury Dealer

[phone no. removed by moderator]

PLEASE NOTE: The materials in this email are CONFIDENTIAL AND PRIVATE, and may contain protected financial information. If you are not the intended recipient, be advised that any unauthorized use, disclosure, copying, distribution, or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this email in error, please immediately notify the sender via telephone or return mail.

Adorobat
Adorobat
Participating Frequently
August 13, 2018

Hi TLDAZ,

As per the issue description mentioned above, you are facing issue when trying to use send for signature, is that correct?

Could you try signing out of Acrobat Pro DC, sign back in and try again. If that doesn't work, check if an update is available for Acrobat using "Check for updates" option under "Help" menu, reboot the machine after installing update and try again. If issue still persists, try repairing Acrobat using "Repair installation" option under Help menu ( for Windows OS only), reboot the machine after repair and check.

I have also sent you a private message, please check the inbox for the same.

Thanks,

Shivam

K
k360s77375256
Participant
August 21, 2018

Hello I am also getting the same issue.  I have logged off and back on and rebooted.   Also tried to send for signature document from cloud and desktop. It gets to 60% and fails.   My Adobe document is only 480kb.

Error: "Could not complete your request.  An error occurred while connecting to the service.  Please try again later. "

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