Skip to main content
Participating Frequently
July 11, 2025
Question

Re: Acrobat Pro 9 won't uninstall silently with Office apps running ...

  • July 11, 2025
  • 1 reply
  • 94 views

I can't find a better place to post this. Adobe Acrobat keeps installing itself on my E5 installation of MS 365. I don't want it. When I try to uninstall it as an add-in, where it's called PDFMaker.OfficeAddin, it tells me "This add-in is installed for all users on this computer and can only be connected or disconnected by an administrator." Well, I'm the only admin and I want to get rid of it. There are some instructions at https://helpx.adobe.com/acrobat/web/use-acrobat-extensions/acrobat-for-microsoft-365/delete.html# but it tells me to go to some obscure place (Admin) and then Azure Active Directory and then Enterprise Applications and it isn't listed there. But it has embedded itself on my menus and when I want to export to PDF and on my File menu and it's distracting and confusing. How do I get rid of it (for good, as this has happened before). Thanks!

    1 reply

    creative explorer
    Community Expert
    Community Expert
    July 14, 2025

    @ellenfinkl if you don't want it, I would just use the Adobe Cleaner and wipe it out of there! 
    https://helpx.adobe.com/ca/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    m