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micah_0992
Participant
June 10, 2025
Question

Re: Acrobat Pro and Windows 11: Internal error after any dropdown menu item

  • June 10, 2025
  • 1 reply
  • 109 views

I have a user with the same issue. Ran the troubleshooter and getting the same internal error. Same OS and Adobe version as the one posted. Any other ideas?

    1 reply

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    June 11, 2025

    Hi micah_0992,

     

    Thank you for reaching out, and sorry about the trouble.

     

    Please confirm if the issue occurs with the particular PDF. If yes, share the PDF with us so we can check.

     

    In the meantime, please try the steps suggested in the following community thread with a similar issue: https://adobe.ly/3HT1ric. Check if that helps.

     

    If the issue still occurs, share the Acrobat version number with us. Share the screenshot of the error that appears. Also, check if this happens when opening other PDFs.

     

    Let us know how it goes.

     

    Thanks,

    Meenakshi

     

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