Re: Acrobat Reader \ Acrobat Pro crashes after Win 11 update

Good evening erveryone,

it was a terrible day. We wanted to install our Acrobat Pro 2020 on the new Laptop WIN 11, everything went fine, deinstall on the old device WIN10, install on the new one, adobe account, password, but when we starting the application it crashes within 1 second without any error message. After this we get the message, we have to newly login ionto the adobe account (see screenshot), although were logged in furthermore.  We tried everything, updating the creative commons, an Update for Acrobat Pro is impossible, because of the instantanously chrashes, we dont know, if an update ist needed.

The adobe Help (Online, Chatbot, FAQ) are senseless for our problem. Maybe someone has an idea!

Thank you very much! Caro, Berlin