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F
FIT-FL
Participant
March 18, 2020
Question

Re: Acrobat Standard DC "Unable to locate the Paper Capture recognition serves."

  • March 18, 2020
  • 2 replies
  • 320 views

After Adobe Acrobat and Reader updated yesterday 3/17 on our workstations. End-users started experiencing issues opening both apps.

The error message is, "There was an error during initialization. Failed to load an application resource (internal error)."

Is anyone else experiencing the issue and have a workaround in place?

    This topic has been closed for replies.

    2 replies

    G
    Adobe Employee
    gauravm7108785417141858
    Adobe Employee
    March 20, 2020

    Hi,

    Can you please try on the steps mentioned below :

    https://helpx.adobe.com/acrobat/kb/acrobat-could-access-recognition-service.html

     

    If the problem persists, please provide us with the following information :

    1. Acrobat Version - Are you on reader or DC? Please share the screenshot of the Acrobat version screen
      1. Go to help -> About Acrobat ... and take a screenshot
    2. Operating system (Mac/Win)

     

    Thanks,

    Gaurav Maheshwari

     

    P
    ProlificUser
    Participating Frequently
    March 18, 2020

    Use the cleaner tool to uninstall the application:

    Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Then reinstall the applications again.
    https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-downloads.html
    https://get.adobe.com/reader/

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