Hi Jeffp,
Sorry for the delay in response.
As you have mentioned above, you get the error "Text in some pages couldn't be recognized".
Did you check if you receive the same error with other files?
Once you receive the error message, do you experience any issue in converting the file to PDF?
Please go through this help document Fix the OCR error Could Not Perform Recognition in Acrobat once.
If you have the same issue, try the troubleshooting steps provided there.
It would be helpful if you can share the Word file with us, so we can check it on our end.
You can share the file either in forum reply or in the private message.
Use the steps provided here How to share a file using Adobe Document Cloud.
To initiate the private message, take help from the steps mentioned in this forum thread link How Do I Send Private Message.
Also, share the exact version of the application and OS installed on the machine.
Refer the steps provided here Identify the product and its version for Acrobat and Reader DC to check the application version.
Let us know if you have any questions or need any help.
Regards,
Meenakshi