Re: I have to write this to ask how to contact an agent

Hello

Thank you for contacting me.

After one of the recent Acrobat updates, my customised settings disappeared.

I chatted with an agent about this and he directed me to take a number of
actions that resulted in my Acrobat reverting to an earlier version. My
customisations returned, but the AI feature which allows document summaries
has disappeared. I need to do a document summary urgently for a client.

I was chatting with an agent tonight to try to sort out the issue, but lost
contact. Since that time, I have REPEATEDLY tried to access help online, but
not even the Virtual Assistant is popping up.

Frankly, I am getting increasingly frustrated with paying out money each
month and then having to spend hours figuring out how to restore my
customisations. We are talking really simple things here, like the
highlighting tool option vanishing.

<personal info removed-kglad>

Hi @kayef5055870,

We appreciate you reaching out. We are here to help. Could you share details about the issue you want help with?

@kayef5055870 

with what problem do you need help?