Re: Request Signature option missing in Adobe DC Pro

Question

After spending half a day on this by browsing various links, I was not able to fix this issue. Had to uninstall Acrobat from Adobe CC, restart the computer, and just install the 32-bit continuous Adobe Reader. Sign in with my Adobe ID and I can see the Request for Signature. Why is this not on the other version?

Meenakshi_Negi · Answer

Hi Giang5C57,

Thank you for reaching out.

It seems that you are using the subscription provided by your organization. We checked your account using the email address you used to sign in to the community. We see that you have an Enterprise plan for ETLA. We would like to inform you that the ETLA offers do not include Adobe Sign with Acrobat Pro. We suggest you check with your organization's IT team to see if they can add you as a user under the organization's Acrobat Sign Enterprise plan.

In this situation, you can still receive and sign the document via Acrobat Sign. There will be no restriction on signing the document you receive.

Feel free to let us know if you have any questions.

Thanks,

Meenakshi

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