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Question

Re: The operation failed because Adobe Acrobat DC encountered an unknown error

Forum|Forum|7 years ago
April 12, 2018
1 reply
3040 views

I have this exact error and I have the latest version of Acrobat Pro. I tried live chat but you cut off and I cannot reconnect with you.

I have

Architecture: x86_64

Build: 18.11.20035.264580

AGM: 4.30.74

CoolType: 5.14.5

JP2K: 1.2.2.39492

Create PDFs

This topic has been closed for replies.

Meenakshi Negi

Community Manager

Hi Thomd,

Could you please let us know if you get this error message on saving a particular document?

Please try to save changes on other PDFs and check if you get the same error.

Are you using the application on Mac or on Windows?

We will be waiting for your response.

Regards,

Meenakshi

thomd61141163Author

Known Participant

Thanks

On another document I get the error message: The font 'CWAYEC+Helvetica' contains an invalid encoding. Some characters may not display when I use the Fill & Sign function

But this document I could save whereas the last I couldn’t

I’m using a Mac with OS 10.13.4 (17E199)

Thanks

Thom

Meenakshi Negi

Community Manager

Hi Thom,

Sorry for the delay in response.

Can you share the PDF with us so we can check it at our end?

You can share the files using the steps mentioned here How to share a file using Adobe Document Cloud

Try once to fill the PDF using FIll & Sign option online here https://cloud.acrobat.com/fillsign

Check if you experience any issue after you fill the PDF form.

Let us know how it goes.

Regards,

Meenakshi

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