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lesley_9297
Participant
August 8, 2025
Question

Re: Unable to use Adobe Acrobat anymore

  • August 8, 2025
  • 1 reply
  • 478 views

I opted for a free trial for Adobe Acrobat DC, already having Adobe Reader on my laptop. The installer doesn't work and the app doesn't show up on my Mac laptop. I did manage to convert a Word document to a PDF, but I don't know why the app doesn't show up. The installer says double click, which I've done a million times. I don't have any security issues, it's open to new apps. I will soon cancel my free trial. this is very frustrating. I've taken ALL the advice on the website, nothing works

    1 reply

    Kanikas
    Kanikas
    Legend
    August 8, 2025

     

    Hi lesley_9297,

     

    I see that you have purchased Acrobat DC trial. Could you please try uninstalling both Reader and Acrobat DC and then try installing again? 

    Do let us know the outcome. 

     

    Thanks 
    ^KS

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 8, 2025

    and after properly uninstalling both, only install acrobat pro.  then test.

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