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I
ines_0938
Participant
June 6, 2025
Question

Re: Why is my signature suddenly gone?

  • June 6, 2025
  • 2 replies
  • 347 views

This has happened randomly to me several times over the years.  It is so frustrating, signing in and out does nothing, changing the language does nothing.  This is frustrating and I can't believe I'm paying for this application.

    2 replies

    Dave Creamer of IDEAS
    Community Expert
    Dave Creamer of IDEASCommunity Expert
    Community Expert
    June 10, 2025

    Not sure if this is your issue, but Adobe's "built-in" digitial signatures are saved by Acrobat version. You can move the signature to the current version folder. 

    Windows: AppData\Roaming\Adobe\Acrobat\[version]\Security. 
    macOS: ~/Library/Application Support/Adobe/Acrobat/[version]/Security. 
     
    David Creamer: Community Expert (ACI and ACE 1995-2023)
    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    June 10, 2025

    Hi ines_0938,

     

    Thank you for reaching out.

     

    It seems that you added your signature using the Fill & Sign tool. However, the message that you receive is for the Digital Signature. Please refer to the information in the following help document:

    Fill & Sign: https://adobe.ly/3HBnLNy.

    Digital Signature: https://adobe.ly/4kT6zBX.

     

    Please share the screenshot of the window where you get the message when adding a signature. We will ensure that you are using the correct steps. 

     

    Feel free to let us know if you have any questions.

     

    Thanks,

    Meenakshi

     

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