Reactivate perpatual licenses

Question

Hello,My Adobe account contains five perpetual Adobe Acrobat Standard 12.0 licenses and four perpetual Adobe Acrobat Standard 11.0 licenses.The computers on which these licenses were activated were formatted by a colleague before the licenses could be deactivated, making it impossible to deactivate them beforehand.I am now installing these licenses on new computers, but I am receiving a message stating that the license is already in use on another device.I understand that these products are no longer supported. However, I am not requesting technical support for the software itself. I am simply requesting that the existing activation records for these perpetual licenses be cleared so that I can reactivate them on my new computers.Since the activation servers are still able to verify that these licenses have reached their activation limit, I kindly ask that the current activations associated with these licenses be reset (removed) so that I can continue using the software I legally purchased.

Randy Hagan · Answer

Adobe’s activation servers for Acrobat 12.0 have been shut down for the last six years. You’re not going to be able to reactivate them. Adobe stopped supporting Acrobat 12.0 long ago.

You can, however, get the free Adobe Acrobat Reader through this link. Be sure to read the entire web page before you download the software, otherwise it will also download additional applications you may not want. Over the years, Adobe Reader has been enhanced and, compared to your old Acrobat Standard, may have features which will fill in the gaps between your old software and this new, free program.

If not, I’m afraid you’ll have to get new installs of Acrobat -- either by subscription or three-year license.

Sorry I haven’t got better news for you,

Randy

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