Reactive Adobe Acrobat Pro XI license

​Hi @sg62 ,

Hope you are doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

Quick check before the fix below: when you launch the Acrobat XI installer on the new laptop, does it get to a sign-in screen with a QR code, or does it error out with the activation message before you even see that screen?

Here's what's going on and what usually fixes it:

Acrobat XI is on the list of older, non-subscription Adobe apps whose original activation system was retired, so the app can no longer verify a license the old way; that's very likely why your account doesn't show any computers using the serial number, even though the app itself is blocking activation. Adobe now handles sign-in for these legacy apps through a QR-code method instead of the old serial-activation check:

1. Launch Acrobat XI on your new laptop.

2. On the sign-in screen, scan the QR code with your phone (or enter your email address instead, if you don't want to use the QR code).

3. Complete sign-in on your phone or browser.

4. You should then be signed in automatically on the desktop app.

Full steps here: Unable to activate or reinstall legacy Adobe apps

Additionally, Adobe Acrobat XI is an EOL application and not supported on the latest Mac/Win OS. For more information, please check the help page https://adobe.ly/4fPpR9E 

~Amal