Reader won't install with Acrobat already installed

Hi,

Your way of managing the login brocedure is extremely frustrating.

1. LOGIN PROBLEM ACROBAT
Every time I open a PDF-file, Acrobat will ask me to login. That is, it will open a popup window where I can login. But, I do not want to login! It is so annoying to have to close that popup every time I start Acrobat. Some times it also locks the program after I close that popup. Sometimes I also have to close it two times (One might actually pop up from the Creative Cloud app, but it does so when I start Acrobat)

2. LOGIN PROBLEM HELP FORUMS
Also, I have to login when browsing your help forums online. This is also very frustrating, sometimes I just would likte to browse. If I would not have Adobe suit installed, it would not ask, since ordinarey non-subscribers can browse without having to login.

3. LOGIN PROBLEM INDESIGN
When opening an Indesign project, if I am not logged in, it will both say that fonts are not available abd popup the login window at the same time. If I login, it will not detect the fonts, but I have to close Indesign and start it again. It is a simple task. Re program Indesign font detection like this.
If fonts are not available AND user is not logged in: FIRST let user login, THEN check fonts again.

4. LOG IN PROBLEMS EVERY DAY
I get logged out several times every day. I usually have Photoshop open all the time since I use it almost every day. When I get logged out, I some times get popups from every Adobe program I have open, and also from creative Cloud. Sometimes I can not login, sometimes I can. Usually it works the 2nd or 3rd time I try. I get different error messages every time. Sometimes I just have to close everything, kill all millions of Adobe Bloatware processes to be able to start the Creative Cloud app again, without having it just showing a "white wall" with an error message.

5. LOGIN PROBLEMS SWITCH PROFILES
I used to have both a personal and a work license. I could never logout from one to switch to the other. I always got Creative Cloud to freeze. Your support had no idea what to do. I finally found a solution from another user in some forum, after trying 3 duifferent ways of solving this.

5. LOGIN PROBLEMS SUPPORT
When I contacted your support about the login/log out problem, they seemd surprised. Since I myself could find at least 100 persons having the exact same problem in different forums, you really should have heard about this before. I spent hours with support trying to solve this, but they just tried stuff not related to the problem itself. I was very clear explaining that I and another perons had the exact same problems, that many people in forums also had it, and that I had re-installed my computer clean, and had the exact same problem on my desktop, laptop and another dekstop.

6. LOGIN PROBLEMS SUPPORT #2
Sometimes the support told me to ask the licence admin at my work company. But, how should that person be able to help? That person is not an educated Adobe tech support person.

7. OTHER PROBLEMS
This problem is extra frustrating since you also keep increasing your subscription prices, do not care about bugs in your programs that have been there for years, even decades. Also, every new version is slower to start and to do simple tasks in. They also crash to often to be called professional programs and sometimes lack basic functionality.

PS. Since I could no longer login out and switch to login to my personal licence on any of my computers, and because your lack of support and understanding, I finally cancelled my personal subscription after 9 years. I am also actively telling people about this, and so far I have gotten 3 of my business collegues and two friends to switch from the Adobe suite after more than 15 years of subscription. The competition simply works better and offer real support!

Hello @lambo48

I hope you are doing well, and thanks for reaching out.

In addition to what our community product expert has already shared, Adobe now uses a Unified Installer for Acrobat and Reader (especially in 64-bit environments), which means:

Reader and Acrobat are bundled into one application.
If Acrobat Pro is installed, the system assumes Reader functionality is already included.
Attempting to install Reader separately will fail unless you're using a 32-bit version or a non-unified package. See this article for more information: https://adobe.ly/3UL1vUH

You can simulate Reader behavior inside Acrobat by signing out of your Adobe account:

• Open Acrobat Pro.
• Go to Help > Sign Out.
• Acrobat will switch to Reader mode, allowing you to view PDFs without editing features.

This is useful if you want a lightweight experience without uninstalling Acrobat. 

Use Reader on a Separate Device. Since you mentioned using Reader on a second computer for quick reference, this is the best approach. Install Reader on that device using the direct link: https://adobe.ly/47d9QId

I hope this helps.

Thanks,
Anand Sri | Acrobat Community Team
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