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J
jamieh26254208
Participant
February 22, 2017
Question

Reader won't open Imm5709E

  • February 22, 2017
  • 1 reply
  • 1509 views

HI, A Canadian form I need for immigration will not open, comes up with this message.

Download the newest version and same message, I got it to work last year by downloading an older version but

that did not work this year. Other forms open up from the same site.

Any Ideas, I am on windows, OS 10

Hp laptop

Jamie [personal data removed by forum moderator]

This topic has been closed for replies.

1 reply

CtDave
CtDave
Participating Frequently
February 23, 2017

The screen capture shows the web browser you use rendering the PDF. Any issues associated with what you have there are something of the browser. So, *download* the PDF file to your computer. Have Adobe Acrobat Reader or Adobe Acrobat Standard or Pro installed. Launch Reader or Std or Pro. Use it to do a file | open for the downloaded PDF file. Go from there.

In sum - don't view PDF via a browser (they use their own in-built PDF viewer) - download to the local machine

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