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britta_8286
Participant
September 14, 2026
Question

Rearranging reading and tag order not functioning properly

When I need to rearrange the reading order and tagging structure on a PDF, I will typically drag and drop those items into place using their corresponding right hand side bars. Suddenly I'm unable to grab and drag. Just cut and paste (which is more time consuming). Dragging and placing worked a few days ago. I’ve tried on multiple documents (some where I did drag and drop to arrange, previously). Was there some sort of change, or a setting put into place? Anyone else experiencing this?

      11 replies

      unique_Mountain97a7
      Participant
      October 17, 2026

      Update 

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        Optimistic_skill0968
        Participant
        October 16, 2026

        Same problem. I used to be able to save, close, reopen and it would allow me to drag and drop and item where I wanted it to go. Lately, that trick is not working anymore. Sometimes when I drag and drop something in the middle of the list, it will go all the way to top or all the way to the bottom. I ready somewhere that it may have to due with the cache files. I really wish I could empty the cache files without getting IT involved. There has to be an easier way.

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        Amal Jaiswal
        Community Manager
        Amal JaiswalCommunity Manager
        Community Manager
        October 16, 2026

        Hi @Optimistic_skill0968

        I hope you are doing well, and thanks for sharing this. I understand how frustrating it is when items you drag into place jump to the top or bottom of the list, especially when it used to work reliably. 

        Could you please share:

        • The complete Acrobat version ( Help > About Adobe Acrobat) and your operating system.

        • Where you are dragging items: the Reading Order tool, or the Tags panel.

        • Whether it happens with every PDF or only specific files.

        • A short screen recording showing the steps you follow, from opening the file to dragging an item. Please hide any personal or confidential content in the file before recording.

        Once we have these details, we can get this reviewed by our development team.

        Regards

        Amal

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          magnificent_finderc30d
          Participant
          September 17, 2026

          Hi there, I’ve managed to fix the issue.

          Here is what I did:

           

          • Press Win + R, type %localappdata%\Adobe\Acrobat, and hit Enter.
          • Locate folders such as DC or AVWebview2 and delete or rename them to force Acrobat to rebuild fresh cache files.

            I just named them DCOLD and AVWebview2OLD and then restarted Acrobat. Now it works and lets me reorder the reading order within accessibility tools.

            I think something must have happened when my PC tried to auto update Acrobat about a week ago.

            Hope this helps

             
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            unique_Mountain97a7
            Participant
            October 17, 2026

            5000

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              magnificent_finderc30d
              Participant
              September 16, 2026

              HP EliteBook X Flip Notebook
              Acrobat 2026.002.21901 Acrobat Pro
              Windows 11 Enterprise
              Happens on all pdfs I’ve opened. I can’t video the issue as it is my work laptop but it’s basically when you use the accessibility feature when dragging and dropping the read order in the right hand side panel of the accessibility tool. 

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                Meenakshi Negi
                Community Manager
                Meenakshi NegiCommunity Manager
                Community Manager
                September 16, 2026

                Hi magnificent_finderc30d,


                Thank you for sharing the information.

                We will try to replicate this behavior on our end and report to the team for further investigation. We will update you once we have more information on this.


                Thanks,

                Meenakshi

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                  magnificent_finderc30d
                  Participant
                  September 16, 2026

                  Yes I have exactly the same issue and I have urgent work to complete using this feature? I think somethings happened since the last update in Acrobat.

                   

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                    Meenakshi Negi
                    Community Manager
                    Meenakshi NegiCommunity Manager
                    Community Manager
                    September 16, 2026

                    Hi britta_8286 and magnificent_finderc30d,


                    Thank you for reaching out, and sorry to hear that you are experiencing an issue.

                    As you described, the feature worked before, and the issue started recently. To help us investigate this behaviour further, please provide the following information:

                    • A short video demonstrating the steps you are taking.

                    • The complete version number of Acrobat you are using.

                    • The operating system on your machine.

                    • Please let us know if the issue occurs with a specific PDF or with all files.

                    Once we have this information, we can further assess the problem.

                    We look forward to your response.


                    Thanks,

                    Meenakshi

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                    beautiful_detailfe0d
                    Participant
                    October 16, 2026

                    Hi Meenakshi,

                    Thank you for your response and for looking into this issue. The drag-and-drop feature was working normally before, but it recently stopped working when rearranging the reading order and tags in Acrobat. The issue appears to affect multiple PDF documents, including files where drag-and-drop worked previously.

                    I’ll check the Acrobat version and operating system and provide the details along with a short video demonstrating the issue.

                    Could you please investigate whether this behavior is related to a recent Acrobat update or a setting change and advise me on how to restore the drag-and-drop functionality? I would appreciate a solution that allows me to rearrange the reading order and tags as before, without having to cut and paste each item manually.

                    Thank you for your time and support. I look forward to your guidance.

                    Best regards

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