Recently subscribed to Adobe Acrobat Pro DC. My PC just said I can't open because it is corrupt!

Question

I subscribed to AAPDC two weeks ago, and am still learning how to use it.  I just tried to open it to learn more training tips, and got the message that I can't open it because it is corrupt!  That is new, and could it just be a hacker? Or have I already been hacked?

Nancy OShea · Answer

Hi @Edie5EAD,1. Open CC Desktop App.2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."3. Click on your Avatar again.4. Sign-out of Creative Cloud.5. Close all apps.6. Restart your computer.7. Open CC Desktop app.8. Click your Avatar.9. Sign-in with your paid ID and password.10. Click on Acrobat/PDF in the left side menu.  Open Acrobat Pro DC (see screenshot). Hope that helps.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded