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K
KMuolo
Inspiring
February 21, 2018
Answered

recently updated Acrobat Pro DC and crashing during edits

  • February 21, 2018
  • 5 replies
  • 3583 views

I recently updated my Acrobat Pro DC. Since the update, it keeps crashing when I try to use the edit tool. The error message reads " Adobe Acrobat DC has stopped working". I've gone as far as uninstalling and re-installing the program.

Is there a bug in the new update?

Correct answer KMuolo

I did figure this problem out. Deleting the custom preferences files did not work but I went ahead in the Toolbar and reset and deleted all the quick links I had. Once doing that, it was in working order again.

5 replies

K
kevin37183170ipnb
Participating Frequently
September 24, 2024

This explains Adobe https://youtu.be/-wL6x7DXkaY?si=9gjK0FUbt1jbhQgK.

Souvik Sadhu
Community Manager
Souvik SadhuCommunity Manager
Community Manager
February 10, 2025

Hi @kevin37183170ipnb,

 

Hope you are doing well. Sorry for the trouble, and the delayed response.

 

We made several stability and performance enhancements over the subsequent releases with Acrobat.

We suggest updating the app to the latest version (2024.005.20xxx) and letting us know if the experience bettered.

 

-Souvik

L
LasseRa
Participant
February 12, 2022

#KMuolo2018.0228: what do you mean (Toolbar) "reset" "quicklinks". I find nothing like that in the Toolbar menu.

K
KMuoloAuthorCorrect answer
Inspiring
February 28, 2018

I did figure this problem out. Deleting the custom preferences files did not work but I went ahead in the Toolbar and reset and deleted all the quick links I had. Once doing that, it was in working order again.

    Adorobat
    Adorobat
    Participating Frequently
    February 21, 2018

    Hi KMuolo,

    Could you please share dot version of Acrobat DC installed on the machine? To check the version, you may refer to the steps given in this link: Identify the product and its version for Acrobat and Reader DC

    And, the operating system you are using?

    Thanks,

    Shivam

    K
    KMuoloAuthor
    Inspiring
    February 21, 2018

    I believe this is the dot version: 18.011.20035

    I am on Windows PC

    Adorobat
    Adorobat
    Participating Frequently
    February 21, 2018

    Thanks! Could you please try editing another pdf file in Acrobat to check if its not a file specific issue?

    Also, would it be possible to share the pdf file with us to analyze the issue at our end? You may refer to the steps given in this link on: How to share a file using Adobe Document Cloud

    ~graffiti
    ~graffiti
    Legend
    February 21, 2018

    [Moved to Acrobat forum]

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