Recioient can't open my PDF

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Need help here.

My Acrobat Standard bought in 2016, use 3x daily, suddenly client can't open my PDF

PDF

try67Correct answer

Community Expert

You need to provide more details than that...

What does "can't open my PDF" mean, exactly?

What application are they using to open the file?

What exactly happens when they try to open it?

Is there an error message? If so, what does it say?

etc.

try67

Correct answer

Community Expert

You need to provide more details than that...

What does "can't open my PDF" mean, exactly?

What application are they using to open the file?

What exactly happens when they try to open it?

Is there an error message? If so, what does it say?

etc.

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B

barbarar56887158Author

Participant

Thank you for reply!

I forwarded your message to my customer, will send to you when I get it

I do know he is using Apple, told him to uninstall his PDF reader and re-install

Again, my thanks

Maybe you can answer another one: occasionally I get a message when converting Publisher doc to PDF that my Adobe needs to be re-purchased, will stop working. This shouldn't be true, because I bought it fully years ago (no subscription or monthly payments).

Regards,

Barbara R.

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try67

Community Expert

I need to know the exact text of the message. When you get it again, take a screenshot and post it here.

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