Recipients unable to complete e-signature agreements – required field missing or already completed

We’ve been running into a recurring issue with Adobe Acrobat Sign over the past few days across multiple users on our team and multiple recipients.

This issue is currently affecting our ability to get documents completed and signed, so we’re trying to determine if this is a known problem or something new.

When recipients go through and complete all signature and initial fields in the document, they are still prompted that one required field remains. When they use the arrow prompt to navigate to the remaining field, one of the following occurs:

• There is no visible signature or initial field anywhere on the page (or surrounding pages) to complete.
• There is a visible field, but it appears to already be completed. The client can click it again and reapply their signature, but the system still shows a required field remaining and continues to loop them back to the same field when using the navigation arrow.

This has been happening consistently over the last 2–3 days across different documents (we are not using templates — fields are placed manually each time).

We’ve tested several workarounds based on Adobe support’s recommendations. While these occasionally resolve the issue, the problem continues to occur with no clear pattern, and none of the solutions work consistently:

• Enabling third-party cookies
• Resending the agreement (sometimes multiple times)
• Having the client attempt signing on a mobile device instead of desktop

At this point, these are not reliable or scalable solutions, especially since this issue is happening frequently and requires repeated back-and-forth with clients. We’ve used other e-signature platforms in the past and have not experienced this level of friction during the signing process.

Has anyone else experienced this recently? Can Adobe confirm if there is a current incident or recent update affecting field rendering or required field validation in Adobe Acrobat Sign?

Any insight would be appreciated!!!

Thank you.