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Participant
February 24, 2025
Answered

Recover Acrobat Professional 11 licenses

  • February 24, 2025
  • 1 reply
  • 152 views
We have 5 Acrobat Professional 11 licenses, but we had them on computers that had to be formatted and others were damaged. 
How can we recover the licenses?
Our licenses were TLP 5.0 Educational and perpetual.

 

Correct answer try67

If your licenses required activation it's possible you won't be able to reuse them at all, as Adobe discontinued the activation servers for older versions. If they were part of a Volume License, though, it might still be possible, but you will need to contact Adobe directly for help with this issue.

1 reply

try67
Community Expert
try67Community ExpertCorrect answer
Community Expert
February 24, 2025

If your licenses required activation it's possible you won't be able to reuse them at all, as Adobe discontinued the activation servers for older versions. If they were part of a Volume License, though, it might still be possible, but you will need to contact Adobe directly for help with this issue.