Recover assets in deleted folder

Question

Hi All,We have had an Acrobat Pro user leave our company under a cloud recently, he changed his email address on his account to his personal address, so we can’t reset the password to his Adobe account and log-in to recover deleted items directly,I made the absent users account inactive and shared the data to another user, the data size recovered was slightly larger (5kb) than the storage size reported on the admin console, however i was told by Adobe support (in a chat) that the data recovered would not include deleted assets, I am under pressure to find what was in the users deleted folder (if anything) but have come to a dead end,my MD says this is our data and we should be able to recover it, I agree with him but have hit a dead end on how I can proceed further,My questions are:is the deleted assets part of a migration? if not has anyone been able to recover data from adobe in a similar situation by going to a higher authority within Adobe? Many Thanks,

creative explorer · Answer

@angular_Rhapsody9991 I would try again and call back to see a different customer agent may be able to help you. In honesty, chances are slim for recovery due to security reasons as well. It could mean anyone can say this person left and take control of whatever files they have on their accounts. While it's your data and you have a legitimate claim to it, Adobe's policies are probably designed with security in mind. They need to protect user privacy and prevent unauthorized access. Allowing recovery of deleted files after an account has been modified, even by an administrator, opens a can of worms in terms of security and potential abuse. It's a balancing act between data ownership and user privacy.

Now, by any chance is the computer is still around? Or was it wiped by the IT team or the guy left? If it's still available, I would search their computers... many people (ahem, my wife does this?!) but, she puts files in the recycle bin. She would sometimes complain that there is no space, and the first place I do, is delete that recyle bin....then she freaks out... That's my storage...noooo, that's the trash can! If you want to keep something, you put it in the Documents or Back-up folders! So, double check that trash can!

Two, do a search on the computer. If the IT team did regular back-ups to the computers, they can also go back to the date that they they left. Or better yet, a couple of weeks before they left.

You could hire third-party companies to see if they can retrieve old data from hard-drives as well. It might be a cost factor, but, if you truly need those files, it might be worth it.

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