Redacting tool redacts everything!

Using Aobe Acrabat Pro version 2023.003.20201.

We tried the redaction tool on a file - we have everything we need redacted marked in red and we click apply. Everything seems to work until you save it then it redacts everything! Everything is in the document is greyed out and everything we want redacted is replaced with the redaction comments. We tried uninstal and re-install with no luck. It works fine for other PDF document. Any suggestions.