Redaction function is not working properly on Adobe Acrobat Pro

Question

An co-worker has a problem trying to redact single lines of texts on a confidential document. The redaction function keeps blacking out all text boxes in the document, which is not what he wants. Not even redacting via "Find text and redact" is able to detect the text he needs to redact. He tests it on any other file, and the redaction function works fine. It's only one one type of PDF file that it's not working. My question to Adobe is how to resolve this issue.

Michael38686271rp70 · Accepted Answer

@Michael38686271rp70

Can you please tell us how it was resolved? I will be helpful to others who search the forums. Thank you!

Jane

My co-worker said: "Download the document rather than printing it as a PDF. Then, you should be able to redact specific text instead of whole blocks of text."

Tariq Ahmad · Answer

Hi @Michael38686271rp70

The document page may have an image, and OCR wasn't done correctly. Also, the file may not have been created by an Adobe Solution.
We can share more information about this issue if you can share the file as suggested by @JR Boulay

~Tariq

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