Redactions applied over multiple pages

Many of the documents that I work with are thousands of pages long.  Your solution would take an incredible amount of time.  Is there a way to make the software work correctly or are you saying that it cannot be fixed? 

Hello Peru Bob,

Is there anyway that you could transfer this issue somewhere else?  I was assigned a worker that does not speak sufficient English and I could only understand about 30% of what was said.  After an hour and a half of tyring to work with this person over the phone I explained several times that I could not understand what was being said and they did not want to ask another worker for assistance.  Since then I have emailed them twice and asked for someone that could speak better English but they keep telling me that their English is fine.  I am positive that the technician is very intelligent and quite capable in their language but I am unable to understand what they are tying to say so I still have not been able to resolve this issue.