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ionaw91064378
ionaw91064378
Participating Frequently
August 13, 2020
Question

Reduce Size of PDF ----> Mangles Fonts!?!?

i've used the reduce file size feature for large PDF files hundreds of times in the past, with no issues.

 

today i tried it with a 17mg file and it mangled some of the fonts throughout, replacing them with XXs (see attached). all of the fonts are embedded in the original PDF.

 

anyone have this happen and found a solutions? thanks!

Ce sujet a été fermé aux réponses.

4 commentaires

JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
September 25, 2020

Try to use "Optimized PDF" instead of "Reduce File Size".

You must know that "Optimized PDF" using the "Standard" preset do exactly the same optimization that "Reduce File Size".

Pay particular attention to the "Fonts" panel, which allows you not to remove any.

 

Acrobate du PDF, InDesigner et Photoshopographe
Caryn5CC5
Caryn5CC5
Participant
September 29, 2020

Thank you for the suggestion! I tried using "Optimized PDF" with "standard" settings and I had the same outcome - letters missing in the PDF. I'm on a tight deadline to deliver this file, so I'd be so grateful for any other suggestions. 

U
Adobe Employee
uday1201
Adobe Employee
September 29, 2020

Hi @Caryn5CC5 ,

Can you share the files (privately) you are facing the mentioned issue with? Also, can you specify the OS and Acrobat version you are using?

Thanks,

Uday Upreti

Acrobat Desktop Engineering Team

Caryn5CC5
Caryn5CC5
Participant
September 25, 2020

I just experienced something similar today using "reduce file size" functionality - letters of a word are missing so that the word has white space in the middle and is unreadable. My original file size was 18mb and it was reduced to 1mb. I tried the function via the main file menu option as well as via the "save as" option, just in case. Same outcome. Would greatly appreciate trouble-shooting help!

U
Adobe Employee
uday1201
Adobe Employee
August 14, 2020

Hi,

I am sorry to hear about the issue you are facing with PDF Optimize. Can you share the culprit files with me to investigate on the issue?

Also, can you please mention the details of the operating system you are using.

Thanks,

Uday Upreti [Email address removed by mod: please ask the user to send files/logs in private message only. Click on the profile icon, and select send message to initiate a private/direct message ]

Acrobat Desktop Engineering Team

ionaw91064378
ionaw91064378Auteur
Participating Frequently
August 14, 2020

i'm on a pc and my operating system is windows 10 enterprise.

could you private message me your email address (it was removed above) and i will send you the files (both the hi-res version as well as the bad fonts version).

ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
August 13, 2020

++Edited Reply, fixed some typos

 

Were all of these other files (that you were able to reduce in the past)  also over the 10MB file size?

ionaw91064378
ionaw91064378Auteur
Participating Frequently
August 13, 2020

i don't remember the exact sizes, but i've definitely worked on large PDFs to reduced their size (for web or email). 17 mg doesn't seem that large to me...

 

 

i just noticed that acrobat updated my app today...i wonder if that's an issue....

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