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Participant
August 28, 2025
Question

Reembolso

  • August 28, 2025
  • 1 reply
  • 96 views

¿Por qué me suscribí a una prueba gratuita y me cobraron el monto de un mes?

 

¿Si cancelo recibo automáticamente mi reembolso?

1 reply

Amal.
Legend
August 28, 2025

Hi there 

 

Hope you are doing well and thanks for reaching out. We are sorry for the trouble. 

 

If you have signed up for a free trial, your free trial starts immediately after sign-up. At the end of your free trial, your subscription begins, and Adobe will automatically charge your payment method at the rate stated at the time of purchase, including any applicable taxes (such as VAT or GST if the rate doesn’t include it), in accordance with the terms of your subscription.

 

You can cancel your subscription anytime via your Adobe Account or by contacting Customer Support. If you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged a lump sum amount of 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.

 

For more information, please check the help page https://adobe.ly/45PCRHr 

 

~Amal

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