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jpe14
Participating Frequently
Oct 23, 2022 3:35 PM UTC
Question

reference code 205

Hi. I have the same problem: 

"Sorry, Adobe Acrobat has encountered an error and needs to close.
You will not be able to use Adobe Acrobat at this time. Please contact Customer Support and use the reference code 205 for more information on how to resolve this issue."
 
I uninsttalled/reinstalled Acrobat and restarted my Mac. I uninsttalled/reinstalled Creative Cloud and Acrobat restarted my Mac. I threw away my preferences, uninsttalled/reinstalled Creative Cloud and Acrobat restarted my Mac. I've pretty much done everything but Acrobat still malfunctions.
 
I'm runing an M1 Macbook with OS 12.6. I have an enterprise account through my university. What's the fix? Please help me--I need this to work ASAP.

    5 replies

    JR Boulay
    Community Expert
    JR BoulayCommunity Expert
    Community Expert
    Jul 1, 2024 5:52 PM UTC

    See the Adobe help page:

    https://helpx.adobe.com/download-install/kb/fix-licensing-error-205.html

     

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    Acrobate du PDF, InDesigner et Photoshopographe
      BigSneddyBear
      Participant
      Sep 26, 2024 8:29 PM UTC

      Thanks for the link, however, I've tried all the steps in this without success. Any other suggestions?

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      Christian Tyler Moore
      Participant
      Feb 20, 2025 12:07 AM UTC

      Hello,

      I am using a windows machine and had the same issue you had. I clicked the link provided by JR, and found success with the second step. 

      Click Search bar next to Windows button>type 'cmd' and hit enter > paste and run the command:

      for /F "tokens=1,* delims= " %G in ('cmdkey /list ^| findstr /c:"Adobe App "') do cmdkey /delete %H

       

      I hope that helps!

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        John383648568cbk
        Participant
        Jul 1, 2024 5:46 PM UTC

        Does anyone yet have a simple solve for this dreaded code 205 issue??I

        I AM PARALYZED BY IT!

         

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