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J
jpe14
Participating Frequently
October 23, 2022
Question

reference code 205

  • October 23, 2022
  • 2 replies
  • 1998 views

Hi. I have the same problem: 

"Sorry, Adobe Acrobat has encountered an error and needs to close.
You will not be able to use Adobe Acrobat at this time. Please contact Customer Support and use the reference code 205 for more information on how to resolve this issue."
 
I uninsttalled/reinstalled Acrobat and restarted my Mac. I uninsttalled/reinstalled Creative Cloud and Acrobat restarted my Mac. I threw away my preferences, uninsttalled/reinstalled Creative Cloud and Acrobat restarted my Mac. I've pretty much done everything but Acrobat still malfunctions.
 
I'm runing an M1 Macbook with OS 12.6. I have an enterprise account through my university. What's the fix? Please help me--I need this to work ASAP.

    2 replies

    JR Boulay
    Community Expert
    JR BoulayCommunity Expert
    Community Expert
    July 1, 2024

    See the Adobe help page:

    https://helpx.adobe.com/download-install/kb/fix-licensing-error-205.html

     

    Acrobate du PDF, InDesigner et Photoshopographe
      B
      BigSneddyBear
      Participant
      September 26, 2024

      Thanks for the link, however, I've tried all the steps in this without success. Any other suggestions?

      C
      Christian Tyler Moore
      Participant
      February 20, 2025

      Hello,

      I am using a windows machine and had the same issue you had. I clicked the link provided by JR, and found success with the second step. 

      Click Search bar next to Windows button>type 'cmd' and hit enter > paste and run the command:

      for /F "tokens=1,* delims= " %G in ('cmdkey /list ^| findstr /c:"Adobe App "') do cmdkey /delete %H

       

      I hope that helps!

        J
        John383648568cbk
        Participant
        July 1, 2024

        Does anyone yet have a simple solve for this dreaded code 205 issue??I

        I AM PARALYZED BY IT!

         

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