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Vitor29836255vxdj
Participant
May 11, 2023
Answered

Reference code error 205

  • May 11, 2023
  • 1 reply
  • 1474 views

Imediatamente a seguir à abertura ou execução do Acrobat, aparece: 

Ocorreu um erro com o Adobe Acrobat e ele precisa ser fechado.
Não é possível usar o Adobe Acrobat no momento. Entre em contato com o Suporte ao cliente e use o código de referência 205 para obter mais informações sobre como resolver esse problema.
Desinstalar e Instalar não resolveu nada. O meu sistema é o Mac Book pro M2. Alguém me pode ajudar?
 
Immediately after opening or running Acrobat, it appears: 
An error has occurred with Adobe Acrobat and it needs to be closed.
Adobe Acrobat cannot be used at this time. Contact Customer Support and use reference code 205 for more information on how to resolve this issue.
Uninstalling and reinstalling did nothing. My system is Mac Book pro M2. Can you help me? 
    Correct answer Meenakshi0101

    Hi Vitor29836255vxdj,

     

    Thank you for reaching out.

     

    Sometimes Adobe apps cannot store your profile and licensing information in secure storage (Credential Manager in Windows and Keychain in macOS). When you try to open an Adobe app, you might get the error code 205.

    Try the troubleshooting steps suggested in the following help document for Mac OS: https://helpx.adobe.com/download-install/kb/fix-licensing-error-205.html.

     

    Let us know how it goes.

     

    Thanks,

    Meenakshi

    1 reply

    Meenakshi0101
    Adobe Employee
    Meenakshi0101Correct answer
    Adobe Employee
    May 11, 2023

    Hi Vitor29836255vxdj,

     

    Thank you for reaching out.

     

    Sometimes Adobe apps cannot store your profile and licensing information in secure storage (Credential Manager in Windows and Keychain in macOS). When you try to open an Adobe app, you might get the error code 205.

    Try the troubleshooting steps suggested in the following help document for Mac OS: https://helpx.adobe.com/download-install/kb/fix-licensing-error-205.html.

     

    Let us know how it goes.

     

    Thanks,

    Meenakshi

      V
      Vitor29836255vxdjAuthor
      Participant
      May 19, 2023

      Thank you for the tips.

      The problem was solved. I run the command in the command prompt to delete the Keychain credentials.

      Now is working well...

      /VG

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