Refund

Question

Good afternoon, dear Adobe team! A few days ago, I canceled my subscription to the Acrobat Pro DC plan. But today I was charged a monthly payment for this plan. Please tell me why it happened and I am still listed as a user of the Acrobat Pro DC plan? I don't use Adobe that often, and I don't need a professional version. Please consider my request and make a refund of $14.99 debited from my card today.

try67 · Answer

You should contact Adobe directly for help with this issue:
General help page: https://helpx.adobe.com/contact.html
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(type "Agent" to chat with a real person)
Phone support: https://helpx.adobe.com/contact/phone.html
There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

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